Get the job · Pipelines
Nothing sits unanswered.
The problem
Unread since March.
A salon in Ridgefield has messages in Instagram from March, a voicemail box that is full, and an email inbox the owner checks on Sundays. None of those people were ignored on purpose. There were just five places to look and one person cutting hair. Each of them booked somewhere else by Tuesday. The work was good. The follow-up was the leak.
What we do
CRM & Follow-up, piece by piece.
One inbox.
Texts, email, Instagram, Facebook, and webchat in one thread per customer. Reply from your phone. Nothing hides in a fifth app.
Missed-call text-back.
You miss a call, a text goes to them within seconds. Sorry we missed you, how can we help. They stay with you instead of dialing the next name.
A pipeline you can see.
Every lead sits on a board: new, contacted, booked, done, paid. You see at a glance who needs a reply.
Follow-up that runs itself.
A quote goes out, and if there is no answer, a reminder goes two days later. Written once, running every time.
Review requests.
When a job is marked done, a text asks for a Google review. Steady reviews without the awkward ask.
A list you own.
Every customer, tagged by town and service. When it is slow, text the people who already hired you.
How it runs
Three steps, no runaround.
Connect the channels.
We plug your number, email, Instagram, and Facebook into the Portal. Missed-call text-back goes on the same day.
Build the pipeline.
Stages that match how your jobs actually move, and follow-up messages written in your voice, not a template's.
You reply. It remembers.
The Portal sends the first text and the reminders. You still answer the human. It just makes sure you never miss one.
A good fit if
- You get messages in more than two places and cannot keep up.
- You miss calls because you are working, and those calls go to the next guy.
- You send quotes, never hear back, and never follow up either.
Not a fit if
- You want the replies written and sent for you. The system prompts you, it does not impersonate you.
- You get two inquiries a month and answer both. Fix the phone ringing first.
Straight answers
Before you ask.
Does it reply for me?
The first text, yes: the missed-call text-back and the automatic reminders. The real conversation is still you. Customers can tell the difference, and the whole point is that they hear from a person.
What about texting rules?
Business texting in the US needs carrier registration, which we handle for you. Until it clears, follow-ups go by email and we say so. Every text includes a way to opt out.
Do I own the contact list?
Yes. Every name, number, and note is yours. One button exports the whole list. If you leave, you take it with you.
Goes with
Ask how many messages you missed last month.
Most owners guess low. Text or call (860) 735-4525 and AJ will show you where the leaks usually are.